In order to set your Oculus headset, you would need to install the software. Still, some users tin can't even complete the software installation process. Some are getting stuck. Some receive the following error messages:

  • Check Connection: Sad, we encountered an fault during installation. Please check your connection and try running Oculus Setup again.
  • Can't reach Oculus service.
  • Restart Figurer: Sorry, we encountered an error during installation. Please check your connectedness and try running Oculus Setup once again.

If this Oculus software not installing event is also plaguing you, don't worry. Beneath are some fixes you tin endeavour.

  1. Perform a make clean reinstall
  2. Disable the Windows Firewall
  3. Check for Windows updates
  4. Update your device drivers
  5. Repair corrupted arrangement files
  6. Contact the support squad

Perform a clean reinstall

If an installation has failed, the well-nigh straightforward fashion is to perform a clean reinstall. To do this, follow the instructions beneath.

The screenshots below come from Windows 10. If you're running Windows 11, your screen will await slightly different.

  1. On your keyboard, press the Windows + R keys simultaneously to open up the Run box.
  2. Blazon or paste appwiz.cpl and hitting Enter.

    how to uninstall an app

  3. Locate the Oculus app. Correct-click and select Uninstall.
  4. When a prompt appears, click Yes to keep.
  5. When the Oculus app loads, Click Uninstall within the app and wait for the uninstall to consummate.
  6. Once the process is finished, navigate to C:/ProgramFiles. Then find the Oculus folder. Right-click it and select Delete.

    reinstall Oculus software

  7. Restart your PC.

Then follow the steps below to reinstall Oculus software:

  1. Go to Oculus software download page.
  2. Click on the DOWNLOAD SOFTWARE button to download the executable file.
  3. Double-click on the file and follow the on-screen instructions to install the latest version of the Oculus software.

If your install was stuck, you lot should try installing it on a different arrangement bulldoze, which has sufficient gratis deejay (To be expected, it should be no less than 10 GB. ). Follow the steps below.

  1. On your keyboard, press the Windows logo + R keys simultaneously to open the Run box.
  2. Enter the following path: [drive]:\Users\(Username)\Downloads\OculusSetup.exe/drive=[new arrangement drive]

    Supersede [drive] with the letter of the bulldoze where Oculus was downloaded to.
    Supersede [new system drive] with the letter of the new drive you'd like to install Oculus to.

    Examples:
    C:\Users\Sammi.Liu\Downloads\OculusSetup.exe /drive=D

Hit Enter and the Oculus app will then open and attempt to install the app on the new drive you've called.

If you lot're not certain your username, follow the steps below to find it.

  1. On your keyboard, press the Windows logo + R keys simultaneously to open the Run box.
  2. Type cmd and hit Enter.

  3. Then you'll be able to run into your username.

However, if a reinstallation doesn't work for yous, try the next fix beneath.

Disable the Windows Firewall

Windows Firewall protects your PC from malware attacks. But it's too known to block the setup's ability to connect to Oculus servers. To prevent this from happening, try temporarily disabling the Windows Firewall past following the steps beneath.

The screenshots beneath come from Windows ten. If y'all're running Windows xi, your screen will look slightly dissimilar.

  1. On your keyboard, printing theWindows logo + R keys simultaneously to invoke the Run box.
  2. Type or pastecommand firewall.cpl and hit Enter.

    disable windows firewall

  3. ClickTurn Windows Defender Firewall on or off.

    disable windows firewall

  4. SelectPlough off Windows Defender Firewall (not recommended)for Domain network, Private Network and Public network. Then clickOK.

    disable windows firewall

If you have antivirus software installed, also brand sure to disable information technology before you lot try to install Oculus software.

This may put you at greater risk for malware attacks. To be advised, don't visit any unknown websites. If that doesn't solve your consequence, repeat the similar steps to turn on your firewall and antivirus.

For users who receive a message saying Check connection, you should troubleshoot your network. Restart your PC and reconnect. If necessary, try to update your network driver to fix your internet connection problems.

Check for Windows updates

Windows updates usually come with bug fixes and bring new features. When you fail to install Oculus software, try installing Windows updates. This may be the best shot you tin accept without much troubleshooting. Follow the steps below to do so.

On Windows ten

  1. In the Search box, type incheck for updates. ClickCheck for updatesfrom results.

    how to download and install Windows updates

  2. Click on theCheque for updatestab. If at that place are any updates available, it'll automatically offset to download and install it. Only await for it to complete and you should be asked to restart your calculator.

On Windows 11

  1. On your keyboard, press theWindows logo + I keyssimultaneously to open Settings.
  2. ClickWindows Update.

  3. ClickCheck for updates. Then Windows volition outset downloading the updates if they are available.

  4. When the procedure is finished, clickRestart nowto restart your PC. Or you canSchedule the restart.

Update your device drivers

Next you would need to check if your device drivers are up-to-engagement. Using outdated drivers, especially outdated graphics drivers can cause a wide range of issues and errors. To troubleshoot your installation failure consequence, you lot should update your drivers.

Y'all can do it manually past going to the Device Managing director, correct-click your device one by i and select Update commuter. Or you lot tin head to your device manufacturers' websites to download and install the latest drivers for your system.

But if you don't take the time, patience, or figurer skills to update drivers manually, you can, instead, do it automatically with Driver Easy. It's an automatic driver updater that helps you detect whatever outdated drivers, then download and install the latest drivers for your system. With Commuter Piece of cake, you don't need to waste your fourth dimension hunting for driver updates.

  1. Download and install Commuter Easy.
  2. Run Driver Easy and click theScan At present button. Commuter Piece of cake volition then browse your figurer and detect whatever trouble drivers.

  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.

    This requires the Pro version which comes with full support and a 30-day money dorsum guarantee. You'll be prompted to upgrade when you click Update All. If you don't desire to upgrade to the Pro version, you tin can also update your drivers with the Gratuitous version. All y'all need to do is to download them ane at a time and manually install them.

  4. Once your drivers are updated, reboot your PC for the changes to take issue.

If you demand assistance, please contact Driver Like shooting fish in a barrel'due south support team atsupport@drivereasy.com.

Repair corrupted organization files

If your problem persists after driver updates, it's loftier time you bank check if you have any missing or corrupted organisation files by running a full scan. You tin utilise the System File Checker tool (sfc /scannow) to look for whatsoever critical system bug, but most of the time it only scans major files and may miss minor issues.

In this case, you would need to use a more powerful tool to repair your organisation, and we recommend Reimage. It is an advanced PC repair tool that scans your PC, detects the issue and solves them automatically, without losing whatsoever of your data.

  1. Download and install Reimage.
  2. Open Reimage and it will run a free scan of your PC and give you a detailed report of your PC condition. This will have a few minutes.
  3. If Reimage detects any problems on your PC, clickKickoff REPAIR to start the repair process.

    Reimage START REPAIR

When the process is consummate, restart your PC and bank check if your problem is solved.

The repair is available with the paid version of Reimage which comes with a 60-24-hour interval money-back guarantee. If you encounter whatever issues while using Reimage, experience costless to contact their support team.

Contact the support team

If you lot seem to accept tried everything and the setup withal fails, try reaching out to the back up team by creating an Oculus Support ticket. Make sure y'all include the setup log file as well as a detailed description of your PC specs and all the steps y'all accept taken to resolve the issue yourself.

How to get logs for bug reports

To look for the OculuSetup.log file on Windows 10 or 11, and upload it to your ticket, follow the steps below.

  1. On your keyboard, printing the Windows logo + R keys simultaneously to open the Run box.
  2. Type or paste %LOCALAPPDATA%\Oculus\ and press Enter.

  3. Then find the OculusSetup.log file. If you can't see it, make sure you select View. And then check the box side by side to File proper name extension and Hidden detail.
    (If yous're on Windows 11, click View, select Show, and tick File proper noun extensions > Subconscious items. )


    Windows 10


    Windows eleven

How to bank check your PC specs

To check your specifications on Windows 10 or eleven, follow the instructions below.

On Windows x

  1. On your keyboard, press the Windows logo + I keys simultaneously to open Settings.
  2. Select Arrangement.

  3. Select About from the left sidebar. Then expect for the section Device Specifications and Windows Specifications. At present you lot tin copy your specifications.

On Windows xi

  1. On your keyboard, printing the Windows logo + I keys simultaneously to open up Settings.
  2. Select System from the left sidebar. Scroll down and click About.

  3. Scroll downwardly to the section Device specifications and Windows specifications. Then you lot can copy the info.

And then these are the steps you can take to fix the Oculus software not installing issue. Hope you could finally employ this brand new device for your gameplay. If you lot take any ideas or questions, do not hesitate to get out us a comment below.

1

ane people constitute this helpful